Terms and conditions of sale

Seller

Purchases on https://sinfoniabiotica.xyz are made with Asociación MolinoLab (trading name: Sinfonía Biótica), CIF G02695880, address Camino de la Estación 41, 37470 Sancti-Spíritus (Salamanca), Spain, registered with the National Register of Associations, Section 1, national number 621316. Contact: info@molinolab.org. Shop email: hola@sinfoniabiotica.xyz.

Scope

These terms govern the sale of physical goods and digital content offered in the shop. Placing an order implies acceptance of these terms, the legal notice and the privacy policy.

Eligibility

Buyers must be 18 or over (or emancipated minors with legal capacity) and must provide accurate information.

Ordering and price

Orders are completed on the site. The contract is formed when the order is confirmed. A confirmation will be sent to the email you provide.

Prices are in euros. If taxes apply, they will be shown itemised before you confirm the order. Shipping costs, where applicable, are calculated before payment.

Payment

Payment is made using the methods enabled at checkout at the time of purchase. The shop does not store the full card number. Fulfilment may wait until payment is confirmed.

Shipping (physical products)

Shipments are offered to Spain, the rest of Europe and the rest of the world, according to the zones set in the shop. Flat rates as at 14 November 2026 (unless updated at checkout) are:

  • Spain: €10
  • Rest of Europe: €20
  • Rest of the world: €35

Estimated delivery times, in business days and after payment is confirmed, are:

  • Spain: 5 to 7 business days
  • Europe: 9 to 12 business days
  • Rest of the world: 12 to 22 business days

These times are indicative and may be affected by the carrier or by customs formalities. For shipments outside the European Union, customs duties, import taxes and other customs charges are borne by the customer.

Risk of loss or damage passes to the consumer when they (or a third party they indicate, other than the carrier) receive the goods, in accordance with Spanish consumer law (TRLGDCU).

Digital content is delivered by the means stated on the product page (download or online access) within a reasonable time after payment is confirmed, unless otherwise stated.

Right of withdrawal (14 days)

If you are a consumer, you may withdraw from the contract within 14 calendar days without giving a reason, under Articles 102 et seq. TRLGDCU.

The period runs, for physical goods, from the day you or a third party you indicate receives the last item of the order; for digital content or services not supplied on a tangible medium, from the day the contract is concluded.

To withdraw, notify us unequivocally (for example by email to info@molinolab.org or to hola@sinfoniabiotica.xyz) within the time limit, identifying the order. You may use the form in the annex; it is not mandatory.

For physical goods, you must return them within 14 days of giving notice, in a condition that allows them to be sold again (apart from any handling reasonably needed to establish their nature and functioning). Return shipping costs arising from withdrawal are borne by the customer, except where the goods are defective or not in conformity. Refunds of payments received, including standard outbound shipping (not express delivery, if chosen), will be made within 14 days of being informed of the withdrawal, by the same payment method, and may be withheld until the goods or proof of return are received.

Exceptions (especially digital content)

The right of withdrawal does not apply in the cases in Article 103 TRLGDCU. In particular, it does not apply to the supply of digital content not provided on a tangible medium if performance has begun with the consumer’s prior express consent and acknowledgement that, once performance has begun, the right of withdrawal is lost, and confirmation of that agreement is provided.

When the cart contains downloadable or virtual products, checkout includes a mandatory checkbox for consent and acknowledgement of the loss of the right of withdrawal, in accordance with Article 103(m) TRLGDCU, before the order is placed.

Legal guarantee

Goods and digital content benefit from the legal guarantee for lack of conformity under the TRLGDCU. In case of lack of conformity, the consumer may seek the remedies provided by law. Return costs for defective or non-conforming products are borne by the seller.

Commercial returns

Beyond the legal 14-day withdrawal period and the legal guarantee for lack of conformity, no additional commercial returns policy is offered.

Complaints

You may write to info@molinolab.org or to hola@sinfoniabiotica.xyz. European online dispute resolution platform: https://ec.europa.eu/consumers/odr/.

Governing law

If a clause is found invalid, the remainder shall stay in force. Spanish law applies and, for consumers, the mandatory protections of consumer law.

Annex. Withdrawal form

(Complete only if you wish to withdraw. Send to Asociación MolinoLab, Camino de la Estación 41, 37470 Sancti-Spíritus (Salamanca), to info@molinolab.org or to hola@sinfoniabiotica.xyz.)

To Asociación MolinoLab (Sinfonía Biótica):
I hereby give notice that I withdraw from my contract of sale of the following good or content: _______________
Ordered on / received on: _______________
Consumer’s name: _______________
Consumer’s address: _______________
Order number (if known): _______________
Date: _______________
Signature (only if notified on paper): _______________

Date of this version: 14 November 2026.

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